Our online shop www.imaginefactory.gr, is committed to providing true and complete information on its website, both as to the identity of the firm and to the online transactions offered. The company shall not be liable for any errors incurred due to an oversight in the recording of electronic data at the online store or errors directly from the respective supplier. The images and product descriptions are indicative and any errors or inaccuracies are the responsibility of the respective supplier.

The online shop www.imaginefactory.gr is not responsible for any damage which may result from the execution of orders or in any delay at implementation for any reason. The online store branded IMAGINE FACTORY can not guarantee the availability of products, but will inform customers on product shortage or unavailability. The online store provides the content (i.e. information, names, photos, illustrations, etc.), products and services available through the website “as it is”.

The online shop www.imaginefactory.gr is not legally liable (in a civil or criminal manner) for any damages (direct or indirect which leads to loss of profits, data, financial satisfaction, etc. ) which may be incurred by visitors to the online shop or by third parties related to the operation (or not) and / or use of this site, failure to provide services, products, information supplied by them and any unauthorized third party interventions to products and / or services, information available through the site. Should there be any case of legal dispute the responsible Courts are those of Athens / Piraeus.

When there is no indication of execution time upon order, the delivery will be no later than thirty (30) days after receipt of the order from the online shop www.imaginefactory.gr unless there is a problem in the availability of the product or it is a matter of force majeure which will be made known to the customer while making the order.

Orders are acceptable and will be dispatched to countries within the European area without excluding other countries. The orders are executed daily between the hours of 9:00-17:30 except Saturdays, Sundays, Public holidays and vacations’ season during the month of August. The product prices are quoted net for Wholesalers (ie not including the accrued VAT tax).

The online store www.imaginefactory.gr reserves the right to update or change prices without prior notice to the customer. Prices for retail customers are gross and include any VAT tax which applies on each product.

The web shop www.imaginefactory.gr recognizes the importance of personal data, and electronic transactions security and has taken all necessary measures using the latest and most advanced methods to ensure maximum security. All information related to the personal information of users, is treated confidential. The entire contents of the shop, including titles, trademarks, images, graphics, photographs, texts, etc. belong to their proprietors limited for the use of the online shop www.imaginefactory.gr which is protected by the relevant provisions of the Greek law, European law and international conventions. Any copying, transfer or creation of any work based on the content, or misleading the public about the real provider of the shop is prohibited.

Reproduction, republication, loading, distribution, or transmission or any other use of the content in any manner or means, for commercial or other purposes is permitted only with the written consent of the online shop www.imaginefactory.gr or any other holder of copyright in advance.

The names, images, logos and distinct features representing the online store under the brand name Imagine Factory or third parties and their products or services are exclusive trademarks of the company or those of third parties protected by the relevant trademark laws. Their appearance in the website should in no way be construed as a transfer or license or right to use them.

The links in this area will allow users to leave the website of www.imaginefactory.gr.

The associated sites are not under the control of the company and the online shop www.imaginefactory.gr is not responsible for the content of any associated web site or any link contained in an associated website, or any changes or updates to such sites.The company is not responsible for the release of, or for any form of communication received from any linked site. The online shop, www.imaginefactory.gr, provides these links only as a convenience and the inclusion of any link does not imply approval of that enterprise’s website.

Cancelling an Order

For any order cancellation (totally or partially) you must contact us immediately on info@imaginefactory.gr No cancellation is possible after the order has been dispatched from our warehouse.

Returns

Items purchased may be returned within 10 days from the date delivered. In this case you will need to pay for the cost of return. The returned items are accepted only in their original condition without having been opened and in their original packaging, along with the relevant receipt or invoice. Returned goods will not be accepted if their packaging has been altered in any way, opened or damaged or if they have been operated in any way. In order to avoid any inconvenience we advise you to carefully check the condition of the items delivered to you as well as their packaging (to be sealed and intact), upon the time of delivery, so any possible discrepancies can be dealt with immediately (i.e. broken merchandise, items dispatched in error etc.) The online shop www.imaginefactory.gr does not accept any returned merchandise that has been opened and/or used.

All returns of goods purchased in the imaginefactory e-shop must be shipped back only to the company`s warehouse:

IMAGINE FACTORY Co

83, KIFISOU AVE.

182 33 AG.I. RENTIS

GREECE

Various

  1. Force majeure. In case of “force majeure” (bad weather conditions, strikes, lack of stock etc.) where we are unable to deliver your order within the prearranged time frame, we will contact you via e-mail to inform you and in order to confirm that you wish us to complete your order.
  2. www.imaginefactory.gr is confident about the high standard of quality of the products dispatched and backs up every purchase made online. Any defected items should be returned within 10 days from the day of delivery, inside its original packaging.
  3. www.imaginefactory.gr reserves the right to make changes or/and to readjust the contents of its website, the policies and these Terms & Conditions of Use at any time.

Security

The on-line shop www.imaginefactory.gr uses the SSL Protocol for safe transactions on line. In this way we are able to code all personal data in order to avoid any third party unsolicited interference during their transfer via the Internet. The SSL Protocol (Secure Sockets Layer) is the international point of reference in the certification of internet locations to users and the coding of data between the users and the servers. A ciphered SSL communication includes a process where the information sent from a user to a server is coded by the dispatching software and is decoded solely by the receiving software, thus protecting all the information during the transfer. Additionally, all information sent by the SSL Protocol is protected by a mechanism which instantly ascertains that the data has not been altered during the transfer.

The available Items

All the items available on the online shop www.imaginefactory.gr are EU certified in order to serve customers from the whole of Europe as well as those in the rest of the world depending on their minimum requirements.

Personal Data

In order to initiate any transactions on the online shop www.imaginefactory.gr and mainly for security reasons the following personal data is required:

  • Full Name
  • Address
  • Telephone Number
  • E-mail address

If you are paying for your order using a credit card, the credit card details (card number, cardholders’ name, start & expiration date) will be required solely on each collaborating bank’s web page. The personal data provided on the online shop www.imaginefactory.gr are kept safe and secure, are not disclosed to any third party and are not used for any other purpose other than the completion of the purchase transaction unless, such a disclosure is enforced by a law or government authority.

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